Service Standards/Customer Care

At the CIS we aim to give a first class service every time, and be consistent in our approach.  Customers are to be truly valued, kept informed and have a measure of personal control.  We will continue to strive, enhance and improve our performance to meet customers' needs.  To view a full copy of our Service Standards see Related Downloads in the Parents section.

Comments and Compliments

The CIS welcomes comments from users of our service and visitors to this website.  We actively encourage feedback on all aspects of your experience of using our service.  As part of our quality assurance we closely monitor customer feedback which we use to help identify potential areas for service improvement.  If you would like to provide us with feedback you can phone the Information Team on 0800 587 8042, fax us on 01924 306262, email us at cis@wakefield.gov.uk or write to us at the address on the Contact Us page.

The following are a selection of comments received recently from users of our service through an evaluation form:-

     "When I found the service it was excellent, the lady I spoke to was very friendly and extremely well organised.  She provided me with    
     loads of information.  It was brilliant"

     "I found this service excellent and the people I spoke to very helpful.  I would recommend this service to everyone"

     "I was very impressed with the friendliness of staff and the speed at which I received the information"

     "List was emailed to me, I rang a childminder that afternoon and had a place for my daughter within one week"

     "Everyone I spoke to was more than helpful.  You are on my favourites list"

     "Fantastic service, punctual and friendly"

     "Staff were kind and helpful and very reassuring.  Service is of a high standard, thank you"